How Raye Works: From Installation to Intelligent Conversations
Raye is not just a standard chatbot; she is an intelligent retail engine engineered specifically for Shopify. By seamlessly connecting your store's backend to an advanced AI model, Raye delivers a customer experience that feels entirely human, yet acts with the speed and precision of a machine.
Deep Shopify Integration & Live Stock Checks
The moment you install Raye, she securely syncs with your Shopify catalogue. When a shopper asks for a specific item, Raye performs a live inventory check to verify real-time stock levels and pricing. She does not just direct customers to a generic search page; she provides the exact product links so they can add to cart immediately. If a product is out of stock, Raye automatically pivots. Depending on your preferences, she can suggest similar alternatives, neutrally state that the item is unavailable, or offer to set up an automated restock alert.
Your Custom 'Brain of Content'
What truly makes Raye a knowledgeable expert is her ability to learn your highly specific niche. Through the merchant dashboard, you can upload a custom 'brain of content'—including brand history, sizing guides, material care instructions, and detailed FAQs. Raye absorbs these documents, transforming from a general assistant into a specialised product expert capable of answering intricate, brand-specific customer enquiries.
Seamless Omnichannel Support
Raye meets your customers wherever they prefer to shop. On your website, she operates via a sleek, customisable floating widget that greets curious browsers. Off-site, Raye fully integrates with WhatsApp, adhering to Meta's strict 24-hour messaging rules while providing instant, conversational support directly to a customer's phone.
Strict Guardrails & Human Handoff
Protecting your brand's reputation is paramount. Raye operates within strict conversational guardrails that you define. You can upload negative prompts to dictate exactly what she must never say, such as mentioning competitor brands. You also have complete control over discount authorisations; Raye will only offer voucher codes to close a sale if you explicitly allow it. If an enquiry requires a personal touch, Raye gracefully captures the customer's details and routes a full transcript to your human support team for a seamless handoff.
Capturing Leads & Recovering Sales
Raye is actively designed to drive revenue. Before a chat begins, she can require customers to provide their name and email address. Furthermore, when a popular item is sold out, she acts as a powerful sales recovery tool by asking for the shopper's contact details. These details are instantly logged into your dedicated Restock Alerts dashboard, providing you with a high-intent list of leads ready to buy the moment your inventory replenishes.